David Lohmann

By: David Lohmann on August 8th, 2019

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Tips: Looking for a New York Home Care Agency

Seniors | Family Members

Choosing the right care option for a senior loved one is a big decision, and one that should not be made lightly. In-home care is a great option, and one that enables seniors to stay in their own homes where they’re comfortable. Once you decide that in-home care is right for your loved one, you need to find a home care agency to meet your needs.

Finding a New York home care agency can feel daunting, especially in the New York area, where there are so many options. To ensure you make the right choice, you need to know how to find great options and what features to look for in an agency. Here are some tips for finding the right New York home care agency for your senior loved one.

How Do You Locate Senior Home Care in New York?

When you’re searching for senior home care in New York, you may feel like you don’t even know where to start. Here are a few ways to begin your search for the right New York home care agency.

  • Word of Mouth or a Referral - Look to your friends or family members for recommendations on in-home care. If you know someone who has already been through the search process, ask them if they know of a great home care agency.
  • Online Search - You can always start with a little online research. A simple Google, Yahoo, or Bing search will reveal some great in-home care options in your area. You also have a chance to browse agencies’ websites to learn more.
  • Local Review Sites - In addition to online searches, look to sites like Yelp to find agencies that are both close and have a great reputation. You can read real reviews from customers, and ensure you’re considering trustworthy agencies.
  • Care Directory and Review Sites - Websites like Caring.com or SeniorAdvisor.com were designed specifically for the purpose of helping seniors and their families find the best care options. You can find valuable information like agency descriptions, prices, and customer reviews.
  • CaringOnDemand’s “Find Care” Map Tool - On our website, you can use the “Find Care” tool to enter your zip code and find agencies that partner with CaringOnDemand. Based on your location, you will be directed to reputable agencies for your consideration.

Are you ready to find the right New York home care agency? Schedule a free caregiver visit now.

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What Should You Look For in a New York Home Care Agency?

Now that you’ve found some viable senior care NYC options, you’re ready to determine which one is the right fit for your needs. Making a checklist can be helpful as you research and evaluate your options.

Below are some of the areas on which you should base your selection:

Customer Reviews

Using customer reviews, you should get a better feel for the agency. Do they have a reputation for providing excellent care? As you look at customer reviews of each senior home care NY agency, ask yourself the following questions:

  • How many negative and positive reviews are there?
  • Are there more positive reviews than negative?
  • Do negative reviews have a common theme? If so, would you be impacted by this issue?
  • If rated on a star system, what is their star rating?


To learn more about an agency’s staff, you can look to their website or call them directly. Through your research process, you should be able to answer the following questions:

  • What is this agency’s hiring process?
  • Are staff members personable?
  • What certifications are caregivers required to have to work at this agency?
  • Are staff members permitted to provide medical care? What about medication management services?
  • Can you request visits from specific caregivers?
  • Are employees required to pass background checks prior to being hired? What about drug screenings?
  • How far are employees willing to travel to provide care?


Every senior has specific needs that caregivers will be required to meet. It’s important that you choose a home care agency that can accommodate the services your loved one needs. Talk to each agency about your loved one’s care requirements and ensure they provide those services. You can also ask about other services they provide, like homemaking services, which could make you and your senior loved one’s lives easier.

Cost and Payment

Finally, it’s important to talk about cost. Before you begin asking questions about how much a New York home care agency charges, you need to think carefully about your family’s budget. How much can you afford to spend each month? Going into these cost conversations with your own budget in mind helps you make the right decision.

  • How do you charge? (By minute, hour, visit, etc.)
  • How much do you charge? (By minute, hour, visit, etc.)
  • Do you require visits to be a specific length? (Many agencies require a four-hour minimum.)
  • Will insurance cover in-home care?

You’ve Selected an Agency. Now What?

After thoroughly vetting each agency, you’ve likely landed on your top choice. Before you sign on the dotted line and start scheduling visits, you need to take one last step: scheduling an in-home consultation. These consultations can tell you more about an agency and the caregivers they employ.

A consultation like this could cost up to $300, but many top agencies offer free visits. If your top choice doesn’t offer this type of free consultation, ask if you can schedule one. Meeting in person is the best way to ensure all of your questions are answered and you’re comfortable with the choice you’ve made. Selecting a New York home care agency is a big decision for your family, and it’s vital that you meet representatives in person before making your final choice.

Finding the right home care agency for your loved one is an important decision for your family to make. Be sure to put plenty of thought into this choice, since these are the caregivers who will be in your senior loved one’s life daily.

Are you ready to find the right New York home care agency? Schedule a free caregiver visit now.

About David Lohmann

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